Southeastern Michigan Health Association Wayne, MI
1 day ago
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DescriptionLOCATION: Wayne County Healthy Communities, Wayne, MI 48184SUMMARY: Our thriving medical practice needs an experienced Medical Receptionist who can take over the administrative duties involved with coordinating patient and physician schedules as well as bookkeeping, file management and office organization. We're looking for a professional who believes that patients should be treated as people rather than numbers in a file, and who understands the value of compassionate service. The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down, look patients in the eye and provide personalized service.
Requiremenrs
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in a timely fashion with the ability to multitask.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Call patients to remind them of upcoming appointments and to help them schedule testing for off site services
Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records .
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Maintains office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Notifies medical assistants and other clinical staff when important shipments such as vaccines arnve.
Is able to quickly respond to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Job Qualifications
Can answer phone calls promptly and answer multiple phone lines.
Able to speak to angry patients in a calm manner and diffuse tense situations.
Work with providers and clinical staff to coordinate care for patient.
Paid time off (Holidays, Vacation, Personal, & Sick time)
Retirement plan
Voluntary Benefit Options
Application Deadline: Open until filled.
Please contact SEMHA HR Department if you need assistance to upload resume or make application online.
Applicants must be presently authorized to work in the United States on a full-time basis. E.O.E.**
SEMHA is an equal opportunity employer that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the SEMHA Human Resources Department. **
SEMHA positions are grant funded and are contingent upon the continued support of the funding throughout the duration of the assignment. ** Requirements:
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Non-profit Organizations
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