Consumer Payments and Communications Services (2024)

Use best-practice communications and an innovative payment solution to drive member and provider engagement and satisfaction.

All Healthcare Payment Solutions and Member Communications

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    Communications Complete

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    Settlement Advocate

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    SmartPay Plus for Providers

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Consumer Payments and Communications Services (7)

Consumer Payments and Communications Services (8)

Simplify provider payment settlements

Settlement Advocate is designed to help payers simplify their healthcare payment systems. By consolidating payments and reconciliation across all payment types and having all funding sources in a single system, payers can eliminate unnecessary costs and work related to provider settlements.

Increasing electronic payment adoption can help payers drive down print payment-related costs. This solution encourages electronic payment adoption by making it simple for providers to set and store their preferred payment methods.

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Communications Complete

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    Communications Complete

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Consumer Payments and Communications Services (9)

Consumer Payments and Communications Services (10)

Streamline your payment workflow

By enrolling to receive electronic payments, providers can expedite claims attachment submissions as well as payer and patient payments. National Payments Connector™ is a single digital solution for providers who want to streamline their healthcare payment systems via one simple portal.

Efficient, automated processes eliminate the need for paper handling, follow-up calls, and postage. Compliance support helps ensure you’re meeting each payers’ unique requirements when submitting claims attachments via the online portal.

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Consumer Payments and Communications Services (11)

Consumer Payments and Communications Services (12)

Customized statements to expedite collections

Delivering easy-to-understand statements efficiently can help providers increase patient satisfaction and expedite collections within healthcare payment systems. The Patient Billing & Statements solution uses research-driven statements to better engage select target demographics, helping to increase engagement and collections.

By offering digital notifications and statements to patients who prefer them, providers can prompt a faster response. Additionally, providing simpler statements with multiple payment options can help lower customer service calls. Using our advanced billing technology, providers can facilitate faster mail processing and delivery.

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Communications Complete

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    Communications Complete

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We appreciate your interest in Change Healthcare. A member of our team will contact you to better understand your needs and discuss potential solutions.

Together, we are accelerating the journey toward improved lives and healthier communities.

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Fact Sheet Improve Your Member Engagement

Consumer Payments and Communications Services (13) Fact Sheet

Improve Your Member Engagement

Learn how to help provide an effective healthcare communications and member-engagement strategy and what tools, technology, and data are required.

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Detail The 2022 Healthcare Consumer Experience Index

Detail

The 2022 Healthcare Consumer Experience Index

Consumers want healthcare leaders to end the fragmentation, simplify the patient experience, and deliver a cohesive healthcare journey. Learn more in this webinar.

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White Paper The 2022 Healthcare Consumer Experience Index

Consumer Payments and Communications Services (14) White Paper

The 2022 Healthcare Consumer Experience Index

Explore key findings from nearly 2,000 consumers on the challenges they experience in navigating healthcare systems and how they find, access, and pay for care.

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Consumer Payments and Communications Services (15) Consumer Payments and Communications Services (16)

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Consumer Payments and Communications Services (2024)
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